Does TCSUNBOW provide OEM and ODM services?
Yes. TCSUNBOW supports OEM and ODM projects for customers with specific product, branding, packaging, or appearance requirements.
What can be customized?
Depending on the product and project, customization may include the SSD or storage device housing, product label, logo, packaging box, and other branding elements.
Can I use my own brand logo?
Yes. Customers can provide their own logo and branding requirements for eligible OEM projects. Our team can then evaluate the requirements and confirm the available customization options.
How long does it take to prepare a customized design?
For standard branding and artwork requirements, the initial design or artwork confirmation can generally be prepared within a few working days. The actual production schedule depends on the customization scope, order quantity, materials, and approval process.
How can I request a quotation from TCSUNBOW?
Send us your required model, capacity, quantity, and any other specifications you need. Our sales team will review your requirements and provide a quotation, normally within 24 hours.
How is TCSUNBOW's pricing determined?
Pricing depends on factors such as product model, NAND flash selection, capacity, order quantity, and customization requirements. We focus on maintaining a balance between product quality, performance, and cost rather than competing solely on the lowest price.
For long-term projects or volume orders, please contact our sales team to discuss your requirements.
TCSUNBOW provides a range of storage solutions for different computing and application requirements. Our product portfolio includes SATA SSDs, mSATA SSDs, M.2 NGFF SSDs, NVMe SSDs, portable SSDs, USB flash drives, PCIe RAID cards, DOMs, and CF cards.
Depending on the product series, available capacities range from 2GB to 4TB. Capacity options vary by interface, form factor, and product model.
The right SSD depends on factors such as interface, form factor, capacity, performance requirements, and the target device. TCSUNBOW offers SATA, mSATA, M.2, and NVMe solutions for desktops, laptops, embedded systems, industrial computers, and other applications.
If you are unsure which model fits your system, contact our team with your device or application requirements and we can help identify a suitable solution.
What payment methods does TCSUNBOW accept?
Depending on the order and business arrangement, available payment methods may include PayPal, Western Union, T/T, E-checking, and L/C.
The applicable payment method will be confirmed during the quotation and order process.
Does TCSUNBOW offer credit terms?
Credit arrangements can be discussed after an established business relationship has been developed. Terms depend on cooperation history, order volume, payment performance, and other commercial considerations.
What warranty does TCSUNBOW provide?
TCSUNBOW provides a 3-year warranty for eligible products. If a product is confirmed to have a manufacturing-related failure covered by the warranty, we will provide a replacement according to the applicable warranty process.
How does the replacement process work?
For confirmed warranty cases, TCSUNBOW will arrange replacement products. For distributor and long-term supply relationships, failed units can be collected periodically and returned to us for inspection and processing.
Who covers the shipping cost for warranty replacements?
For eligible warranty replacements, TCSUNBOW covers the shipping cost for sending replacement products from China to the customer's country.
How are failed products handled?
To make the process more efficient for distributors, failed units can be collected over an agreed period, typically every 3–6 months, and returned together for inspection and after-sales processing.
What is the typical lead time for an order?
For orders below 10,000 units, the standard lead time is generally around 1–3 working days, subject to product availability and order requirements.
Does TCSUNBOW keep products in stock?
We maintain inventory for commonly requested products to support faster order fulfillment. Availability may vary depending on the model, capacity, and order quantity.
What is TCSUNBOW's production capacity?
Our manufacturing facilities have a production capacity of more than 500,000 units per month, allowing us to support both regular orders and larger-volume requirements.
Can TCSUNBOW handle large-volume orders?
Yes. Our production capacity and inventory planning allow us to support bulk purchasing and ongoing supply programs. For larger projects, we recommend discussing expected demand and delivery schedules with our sales team in advance.
